Privacy & Cookie Policy

This privacy policy sets out how HS Wholesale Sweets uses and protects any information that you give HS Wholesale Sweets when you use this website. HS Wholesale Sweets is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. HS Wholesale Sweets may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier. If you have agreed to enable cookies, this data is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.

Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the site's features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

During the course of any visit to our sites, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

For the list of cookies that we collect, please see the list below.

How we use cookies

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We may also use a number of independent measurement and research companies. They may gather information regarding the visitors to sites on our behalf using cookies, log file data and code which is embedded on our website. We may use this type of information to help improve the services it provides to its users. We will strictly require that third parties do not use any information for their own business or other purposes.

What information we collect

If you purchase products from our website, or choose to join our newsletter subscription list via our website, you may give us the following information with your consent:

  1. Name
  2. Business name
  3. Contact information including email address, address and phone number
  4. Demographic information such as postcode, preferences and interests
  5. Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to fulfil your order should you purchase, understand your needs and provide you with a better service, and in particular, for the following reasons:

  1. Internal record keeping.
  2. We may use the information to improve our products and services.
  3. We may periodically send marketing emails about new products, special offers or other information which we think you may find interesting and relevant, using the email address that you have provided.
  4. Occasionally, we may also use your information to contact you for market research purposes, contacting you by email, phone, fax or mail. We may also use the information to customise the website according to your interests.

Website Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This includes securing all data in transit via strong SSL and up to date encryption cipher suites that are not vulnerable to attack or decryption by hackers or government agencies around the world.

Payment Security

We do not store any of your credit or debit card details on any of our servers. When you enter these details, they are encrypted by our bank's payment gateway service. You may therefore be requested to enter additional details to confirm payments.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously consented to us using your personal information for marketing purposes, either as a customer of HS Wholesale Sweets or having subscribed to our newsletter list, you may change your mind at any time by emailing us at [email protected]. You can also use the unsubscribe link to be found on all emails that we send to you. 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. The communication that we send you from time to time, might include details about third parties, if we believe that it is relevant to our business with you.

You may request details of personal information which we hold about you under the General Data Protection Regulation 2018. If you would like a copy of the information, please write to Unit 20, Slingsby Close, Attleborough Fields Industrial Estate, Nuneaton CV11 6RP.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us ([email protected]) as soon as possible. We will promptly correct any information found to be incorrect.

Should you wish your information to be removed from our system, we can do so, in line with our legal obligations. Please contact us.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
_utma A Google Analytics cookie, which keeps track of the number of times, a visitor has been to the site, when their first visit was, and when their last visit occurred.
_utmb A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor enters a site.
_utmc A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor leaves the site.
_utmv Used for reporting in Google Analytics classifying the visitor.
_utmz A Google Analytics cookie which tracks where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.
PREF, NID This cookie is set by Google Maps when you load a map of our location.
cookielaw A simple cookie we use to detect if you have closed the EU Cookie Law notification message. If you delete this cookie, the message will reappear and you will have to click "Close" again.